All order inquiries can be sent to :
SHIPPING & REFUNDS
For all purchases, items ship 1-7 business days after your order is placed. Most items are shipped via first class or priority mail.
Priority Mail typically 1-3 business days
USPS First Class typically 2-5 business days
You will receive a tracking number once your order has been processed for shipping.
Most shipping will be shipped by USPS, unless another shipping service is requested ( EX. Fed Ex). If you need an item faster, please email:
All artwork items shipped are packaged with the top quality shipping supplies, such as bubble wrap, double layered cardboard, and ultra strong shipping tape to ensure the packages safe arrival.
If in the unfortunate situation your package happens to get lost by postal service, or it arrives damaged, we will be happy to investigate and create a claim with the postal service.
Shipping currently available only in the United States and Canada.
Refunds on Art
Ace Thee Artist is not responsible for any lost or damaged items during shipping. Every item is packaged with care and extra protection. If you would like to receive special shipping instructions, please leave a note during the "checkout" process.
THE FOLLOWING ITEMS ARE FINAL SALE:
In particular circumstances, a partial refund or full refund may be provided within 30 of date of purchase.
Refunds on Jewelry:
All sales on jewelry are final. The buyer has 24 hrs from the time of purchase to change their mind and request a Full refund. Please visit the "contact" menu to send a message about a refund or change in your order asap.
Safety First Shopping
Your information is secure while shopping on AceTheeArtist.com. Our SSL secured servers are tested daily to ensure your data will arrive privately and unaltered.